The Backstory Makes This Nasty Letter Even Funnier

So, I just paid a few bills we got in December. The one from the kind folks who pick up our garbage showed a one-week credit of $4.55 which just about covered the tax charges on that bill. I thought, "Hmmm...I wonder why they gave us a credit?" The holidays, and the fact that I had, as they say, slept since then, caused me to forget one of my most awesome "D'oh!" moments of the past few years.

See, back in November, we had some trouble getting our trash picked up. I had called the customer "service" number, but after sitting on hold a little bit longer than it takes to cook regular oatmeal (which is as long as my patience will allow on my best day), I decided to send them a friendly, grammatically-adequate e-mail instead.

Here's what it said:

To Whom It May Concern:

Our trash usually gets picked up on Fridays. I left town this past Wednesday for Thanksgiving and left our trash can at the curb so it would be there for Friday's pick up. It was windy that morning, and since I knew the container would be sitting there for two days, I put a couple of rocks on top of the lid to keep it from blowing open and to keep animals out. I came home that Friday evening only to see that everyone else's trash had been picked up, including that of our neighbor right next to us whose trash can was maybe three feet away from ours.

Apparently, your pick-up crew thinks that rocks on top of a lid means "We want to keep our trash. Don't pick it up!" If this is what that means, let me know and next time I will post a sign with an explanatory drawing that makes it clear that we would indeed like to have our trash picked up.

Anyway, my husband called your office on Monday and someone told him the trash would be picked up the following day (which was this past Tuesday). It is now Thursday, and still no one has picked it up and, bonus for us, animals did get into it.

I left a voicemail with your office this morning. I assume that now that pick up day is rolling back around for tomorrow, you won't bother to come get it all until then. That is fine, but we are not going to pay for last week. Please adjust our bill to reflect that we will not be charged for that week.

We switched to your company because the other service in our neighborhood did such a crappy job. We have been extremely satisfied with your service for a long time, and I hope that this was just one unfortunate incident. Please respond to this message, or you can call me at [...].

So, after I hit the "send" button, I got a call in response to my voicemail. No one had read my friendly e-mail yet. The most helpful Bangladeshi girl (probably calling herself "Courtney") proceeded to inform me, quite politely, that the reason our trash was not picked up had something to do with the fact that I had neglected to pay our bill. I immediately checked the prior month's elaborate accounting spreadsheet (in my case "spreadsheet" literally means "sheets (of paper such as bills) spread about my desk in no particular order.") Sure enough, she was right. I paid the bill by credit card over the phone immediately as I tried to dream up a good story to tell my husband when he asked what they said after I gave them a piece of my mind.

I wanted to retract the nasty e-mail and follow it up with one called "My Bad," but never got around to it. How embarrassing to think that my sarcastic lecture is probably posted on their break room bulletin board with a handwritten Post-It note that says: "This one didn't pay her bill. Stupid bitch!"

BUT the joke was on them, apparently. Because we got our discount anyway. That $4.55 credit really took the sting out of any remorse I may have been carrying.

The moral to this story is: If you want to write a nasty letter, be sure your account isn't delinquent. But if it is, the perceived incompetence you complain about may indeed become a self-fulfilling prophecy and you may yet get that discount after all.